Refund policy

Refund Policy

All products sold are non-refundable and non-exchangeable.

If a product is found to be damaged or defective upon arrival (DOA), customers must contact customer service within 7 days from the date of receipt via: cs@gigastone.com.hk or +852 3615 3980. Requests made after this period will not be accepted.

Subject to the product being returned in its original packaging with all accessories intact, the Company may consider arranging a replacement. Please retain the original receipt for replacement purposes.

Expert Alliance Systems and Consultancy (Hong Kong) Limited (EASC) reserves the right to amend these terms and conditions at any time. In case of any dispute, the Company’s decision shall be final.

For enquiries regarding online ordering or delivery services, please contact customer service at cs@gigastone.com.hk or +852 3615 3980. Service Hours: Monday to Friday, 10:00 – 12:00, 14:30 – 17:30 (excluding public holidays).